Saturday, February 4One Stop Realty and Real Estate News

Building Real Estate Customer Journey with Barnes & Noble Inc

Building real estate customer journey is something realtor Fresno CA should look at. Research and study has been done by customer retention specialist and it proves that its more easier get loyalty from returning customer rather than the new ones, especially in real estate market.

This loyalty can be trade with word-of-mouth marketing, reviews and referral in the future. By building real estate customer journey, businesses and realtor Fresno CA are able to channel and provide value to what’s important to their business. Further, it can be achieved by doing personalized approach like daily communication, personalized greetings and gifts.

Meet Rob Lippert, the business development manager of Barnes & Noble Inc in Fresno. Rob and his team currently act as customer retention specialist to help business and realtor fresno ca optimize customer journey. An approach by implementing personalized campaign, especially from custom gift and greeting cards.

Recently Linda Peltz had the opportunity to meet Rob Lippert in a live discussion. They covered the beginner guide to build real estate customer journey and what are the benefit for daily business. Find out more about it in video below!

Customer Retention Specialist by Barnes & Noble Inc

Barnes & Noble Inc has been the pioneer of customer retention specialist in Central Valley. That is because the company was listed as Fortune 1000 company that focuses on retail and marketing. Moreover, the company stand as the largest retail in the country and have sold millions copy of books, greeting card and personalized gift.

To help support the customer journey program, Barnes & Noble Inc are offering discount program for realtor fresno ca and businesses. Unlike other discount, it also covers wide ranges of support to creating personalized product that suits every customer interest. Discount started from 20% to 35% depend on order volume and bulk order.

With this strategy to maintain real estate customer journey, satisfied client won’t have second thought to return to the business and further refer you to their closed ones. Rob Lippert will guarantee every personalized and custom gift that comes from the company will satisfy every individual out there. 

More about that, Linda Peltz believe every business should adhere to customer retention specialist advice. This strategy will do nothing but a good investment and marketing strategy in the future. Realtor Fresno CA can channel their active leads and communicate with them through personalized messages.

Fresno Real Estate Customer Journey
Fresno Real Estate Customer Journey

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More About Barnes & Noble Inc

Barnes & Noble Inc as customer retention specialist also do one on one consultation to dig deeper into individuals interest and find the suitable option for gifts. That way businesses or fresno realtor can keep close to their active leads through personalized messages and campaigns. 

What’s special about the company is that they can handle freight backup and material shortage. Any request for bulk order will directly be processed to match the numbers. Further, Rob can eliminate any back order status or print on demand that would take for weeks to complete. No more customer loyalty will likely fall when this happens in future.

How does the company hand out gifts to businesses and realtors fresno ca? This will depend on several situation, whether they need a gift in tote bag, custom books or gift basket. But they will go beyond from beginning to end and process all of them. They can coordinate to pick up the bag, books, gift basket and deliver to the doorsteps. So business and Realtor Fresno CA will have a memorable custom gift for their clients.


Rob Lippert 
Business Development Manager – Barnes & Noble Inc
(516) 479-7167
rlippert@bn.com

Realtor Linda Peltz – eXp Realty
DRE #01997670
559-353-4556
linda.peltz@exprealty.com

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